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00:00.0
Ang Rights of Air Passengers. So dito sa Rights of Air Passengers, pag-usapan natin ang rights for accurate information, compensation and amenities
00:11.6
kapag sakaling tayo ay naka-experience ng kabiriya as an air passenger, and delays and cancellations. So paano ba natin yan inanavigate?
00:20.8
Okay, so ano ba yung major rights of an air passenger? The first one is right to provide with accurate information before the purchase.
00:29.9
Dapat malinaw yung sa'yo.
00:31.4
Okay, ano ba? Dapat pinilitinan niyo pa, mayroon ba kasamang baggage allowance niya, ilang kilo, mayroon bang seating niya, may meals ba yata kasama, layovers.
00:41.2
O, dapat kailangan niyong talagang basahin. And right to receive the full value of the service purchase.
00:48.6
So kung ano yung itinamakos sa'yo, dapat yung talaga yung ibibigay din sa'yo. And then, right to compensation sa kanilang magkaroon ng kabiriya.
00:58.4
Okay, so tignan natin. Ito yung right to compensation and amenities in case of cancellation of a flight.
01:06.0
Nangyayari yan, ha?
01:09.4
So ito, cancellation at least 24 hours before the estimated time of departure attributable to the air carrier.
01:18.6
So kasalanan ng air carrier. Siya yung nag-cancel.
01:22.4
Siya yung nag-cancel pero 24 hours before. Ano yung mangyayari dyan?
01:30.4
So kailangan ma-notify tayo beforehand of the fact of the cancellation.
01:34.4
And kailangan din na pwedeng ma-rebook or ma-reimburse yung pasahero at the option of the passenger.
01:42.4
Sir, isa nalang ako lang nung na-notify sa cancellation of flight.
01:45.4
Nalang ako kasi na-cancel yung flight mo.
01:47.4
Nung pabalik ka from Taiwan going to the Philippines.
01:50.4
So ano ba yung nangyayari dyan, sir?
01:52.4
At ano yung nagbigay mo na mag-container naman na?
01:55.4
Ma-recommendation.
01:56.4
As a Falcon, correct.
01:58.4
Kapag cancellation, ito nga eh. Ito nga yung nakalagay dyan.
02:03.4
Meron bang nakalagay dyan na amenities?
02:08.4
So kung before 24 hours, nasabihan or na-announce nila, na-email ka nila, na-text ka nila, na-tawagan ka nila,
02:20.4
whether natanggap mo yung mga yun o hindi, or na-announce nila sa social media nila before 24 hours,
02:26.4
wala yun na mga aming amenities. Hanggang dito lang.
02:29.4
Ma-re-rebook at ma-reimburse.
02:31.4
At yung nga sinasabi, kasi alam nyo, 9pm yung flight eh.
02:35.4
Yung 9pm yung flight na yun.
02:37.4
Nalaman ko na agad.
02:39.4
Pero pag natin ko kinabukasan doon sa check-in company, nag-reclaim talaga yun.
02:44.4
Wala na dito kami naman, alas 9 pagabi, hindi kami nasabihan, ganyan.
02:48.4
At wala man lang pabigay na hotel, airline, ganyan.
02:54.4
At sabi ko, nako, paano ba yan?
02:56.4
So tiniglan ko, ay hindi pala talaga sila liable.
02:59.4
Kasi within 24 hours, before 24 hours, saka nila nasabi sa'yo.
03:05.4
Pero may karapatan ka na re-rebook o reimburse.
03:08.4
So ano yung kailangan na dapat meron sa mga panahon na yan?
03:12.4
Travel insurance.
03:14.4
So yun yung difference.
03:16.4
Sa akin, covered ako, meron akong travel insurance eh.
03:19.4
E yung mga nakapilang may bawala.
03:21.4
So they had to spend for themselves nung gabi na yun na hindi sila, hindi nakapag-yari.
03:28.4
O, ito naman, cancellation mayroon less than 24 hours na
03:32.4
before the estimated time of departure na na-announce attributable to the air carrier.
03:37.4
Ang kasalanan ng airline.
03:40.4
So kailangan ma-notify ka rin before the fact of the cancellation.
03:44.4
At ito na, mayroon ng amenities.
03:46.4
Had to be reimbursed of the value of the fare, taxes and surcharges and other optional fees.
03:53.4
So kung gusto mong ma-reimburse yun.
03:59.4
Kapag less than 24 hours sila nagsabi, doon ka po pwedeng makapagsabi.
04:10.4
Cancellation due to other causes.
04:12.4
To be reimbursed of the value of the fare.
04:16.4
Kung other causes yan, sir.
04:17.4
O, pagmahal, ikaw may bagyong.
04:19.4
Hindi naman yun attributable to the airline.
04:22.4
Ang hinahasalanan niya.
04:23.4
At ito yung mangyayari, diba?
04:25.4
Nag-brown out dyan sa airport.
04:28.4
O hindi pa pag-landing.
04:30.4
Hindi sa kanila yun.
04:31.4
For other causes yun.
04:32.4
Ang karapatan lang natin dyan ay ma-reimburse tayo doon sa value ng fare.
04:36.4
Walang amenities, walang pagkain.
04:40.4
Either booking, no?
04:42.4
I-reimburse ka lang dyan.
04:44.4
Right to compensation and amenities in case of cancellation of flight delay and exceptions there too.
04:50.4
So ano ba yung pwede dito?
04:53.4
Tarmac delay of at least 2 hours after the estimated time of departure.
04:58.4
Kung pari, 10 am.
04:59.4
Sabi nila, yan yung flight natin.
05:01.4
Aba, ay alas 12 na.
05:03.4
Nandito pa rin tayo.
05:04.4
Nasa tarmac pa rin tayo.
05:06.4
So dapat mayroong palang sufficient food and beverage.
05:10.4
So pwede ka na mag-demand.
05:17.4
Kaya pala sila nag-distribute.
05:18.4
Sometimes sila pwede delay yung flight.
05:21.4
May pangisipis at may food.
05:24.4
Kapag more than 2 hours, kailangan na rin naman pigay kahit na water at sandwich.
05:29.4
At kapag 3 hours naman, whether or not such is attributable to the carrier,
05:35.4
kailangan rin naman talagang refreshments or meals na yan.
05:39.4
At kailangan rin magbigay na rin sila ng free phone calls, texts or emails, and first aid if necessary.
05:46.4
At saka pwede na magpa-remove or i-refund yung ticket.
05:49.4
Kapag 3 hours na na-delay.
05:51.4
Ayoko na! Ayoko na!
05:52.4
Wala na kong abutan doon.
05:54.4
I-remove ko na lang yan.
05:55.4
I-refund yun na lang.
05:56.4
Pero pwede na kung 3 hours na na-delay ang flight.
06:02.4
So yan yung titignan natin dyan.
06:05.4
And pwede rin tayong magpa-endorse sa ibang carrier.
06:09.4
Sir Vince, naranasan mo na ba yan?
06:10.4
Oo, naranasan ko na yan.
06:15.4
3 hours na na-delay yung flight.
06:18.4
Tapos may connecting flight ako in another country.
06:21.4
At kung hindi ko yun makukuha, hindi ako malilipat ng airline,
06:24.4
mamimiss ko yung connection.
06:26.4
So nagpalipat ako sa hanila.
06:29.4
Tapos sabi nila, may chance na hindi makasunod yung lagi.
06:33.4
Sabi ko, basta nakakasunod, okay lang sa akin.
06:36.4
Kasi ang importante ay makakatend ako doon sa pupuntaan ko.
06:40.4
Nagpa-endorse ako sa ibang carrier.
06:42.4
So ito ay kapag 3 hours na na-delay.
06:45.4
Pwede nang magpa-delay.
06:46.4
Terminal delay of at least 6 hours after the estimated time of departure
06:51.4
for causes attributable to the carrier.
06:53.4
Kasalanan ng carrier.
06:54.4
O, ito ay considered na na flight cancelled.
06:58.4
So lahat na ito, lahat na ng mga rights mo for flight cancellation
07:05.4
And that means dahil ito ay cancelled.
07:10.4
Pwede ka na mag-demand na,
07:11.4
I-hotel niyo ako!
07:14.4
Tapos, additional compensation equivalent to at least the value of the sector delay.
07:19.4
So at least alam mo kung magkana yung gina-demand mo.
07:22.4
Kung magkana yung sector na delay,
07:25.4
pwede mong makuha.
07:27.4
And, to board the flight, if it takes place more than 6 hours
07:31.4
after the estimated time of departure
07:33.4
and the affected passenger has not opted to reboot and board.
07:38.4
May option na sumakay.
07:42.4
Right to compensation for delayed loss and damage.
07:47.4
So ang passenger right natin dito,
07:49.4
be in front of the pack of the offloading.
07:52.4
Kapag inoffload yung bagay.
07:56.4
Php 2,000 compensation to the passenger for every 24 hours of delivery.
08:03.4
Refund of checked baggage fees
08:05.4
if the baggage was not delivered within 24 hours from the arrival of the flight.
08:10.4
Eh, malaking hassle kasi yung service.
08:12.4
Diba kapag na-delay yung kadro?
08:15.4
Kasi wala kang gagamitin.
08:17.4
If the baggage is lost or if it suffered any damage,
08:20.4
for international flights, the relevant convention shall apply.
08:23.4
And for domestic flights, the passenger has the right to a maximum amount
08:27.4
equivalent to half of the amount in the relevant convention
08:30.4
for international passengers.
08:32.4
And usually sa international convention,
08:34.4
this is Php 50,000.
08:35.4
So for domestic, mga Php 25,000.
08:38.4
That's the maximum.
08:41.4
Presumption of loss.
08:42.4
If after a period of 7 days,
08:44.4
from when the passenger or consignee should have received the baggage
08:47.4
and it is not delivered,
08:48.4
it is presumed lost.
08:51.4
Pwede ka nang maka-claim.
08:54.4
nasubukan muna kung wala na luggage.
09:00.4
hindi dumating yung luggage ko,
09:02.4
ay nagpunta tayo ng Nigeria.
09:06.4
So, nagpunta ng Nigeria,
09:07.4
tapos, oh my God,
09:08.4
wala talaga akong damit, diba?
09:10.4
So, mamamalengke ka,
09:11.4
magsha-shopping ka ng damit.
09:14.4
Tapos, parang after mga 2 days spent,
09:16.4
bago dumating yung bagahe sa yung luggage ko,
09:20.4
saka kami nagkita ng aking luggage.
09:23.4
So yan po ang ating episode.
09:25.4
Ako po si Sir Vince.
09:26.4
Ako naman si Sir M.
09:27.4
Sir, ang inyong mga financial buro
09:29.4
nagsasabing ang pagyaman,
09:32.4
at napagtutulungan.
09:35.4
Handa ka na bang lumevel up sa savings mo?
09:38.4
Join the SEDPICA Social Community
09:40.4
and get started to be a social investor today!
09:44.4
Umatend ng self-paced online pre-membership education seminar.
09:48.4
Mag-sign up sa bit.ly
09:54.4
I-deposit ang iyong initial share capital,
09:57.4
at joint venture savings sa Gcash,
09:59.4
BDO Online Banking,
10:01.4
BPI Online Banking,
10:04.4
or Direct Bank Deposit.
10:06.4
Daming options, di ba?
10:08.4
Sundi ng simple instructions sa bit.ly
10:11.4
para makapagsimula.
10:14.4
Mag-login sa iyong SEDP SRI online account
10:17.4
at ipaalam ang inyong deposit.
10:21.4
slash sedpionlinesri
10:23.4
at kami na ang bahala sayo.
10:26.4
Ano pang inihintay mo?
10:27.4
Sali na sa SEDPICA Social ngayon
10:29.4
and let's start building a brighter financial future together!
