TIGILAN NIYO PAMBUBUDOL! IBALIK NIYO PERA! BITAG & CITY HALL, ISASARA NAMIN KAYO!
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00:00.0
PINUDOL, PINOROBO, NILOKO, PARA SA AMEN
00:30.0
PINUDOL, PINOROBO, NILOKO, PARA SA AMEN
00:46.4
Kami po ay lumalapit sa hashtag ipabitag mo para ireklamo ang Royal Kites Travel Agency
00:54.3
dahil ang pangarap namin na makapagbakasyon sa Bali, Indonesia
00:59.3
ay nawala ng parambula
01:01.0
Nagpabook po kami sa Royal Kites Travel Agency para sa tour po namin for Bali, Indonesia
01:09.5
Hiningaan po nila kami ng down payment, 5,000 each
01:14.4
Tatlo po kami, nag-deposit po kami ng 15,000
01:18.5
Noong January 5, 2024, nagbayad po kami ng full payment ng 74,664
01:27.2
Noong January 26, 2024
01:29.3
Naka-receive po ako ng Viber message, canceled daw po yung flight namin for Bali, Indonesia
01:35.5
Agad naman po ako nagtanong, bakit po na-canceled yung flight namin
01:39.8
Ang sagot naman po ng Royal Kites, na-dissolved daw po
01:44.2
Nag-email po ako sa admin, kay Ms. Kathleen, para po sana mag-request for refund
01:51.5
Nag-reply po siya na hindi nga daw po pwedeng i-refund
01:55.6
For rebooking lang daw po, or ilalagay sa travel fund
01:59.1
For rebooking lang daw po, or ilalagay sa travel fund
01:59.3
Sir Ben, sana po matulungan niyo po kami para magkaroon ng kalinawan
02:06.5
Dahil ang hihangad lang naman po namin, ay makuha po namin yung full payment
02:11.8
Kasi hindi naman po namin kasalanan na ma-dissolve
02:14.7
Bakit kami ang kailangan mag-suffer?
02:19.3
Kasama natin ngayon si Lea Buama, si Maria Abunalia
02:23.5
Kailan huling nakausap itong travel agency kung kinausap niya pa uli?
02:27.9
Noong January 5, 2024, nagbayad po kami ng full payment ng 75,000
02:29.3
So, mayroon sila si Lea Buama, ma-request for refund
02:31.8
Zara po sana mag-request kami ng refund
02:34.2
Yun nga po, sa under ng management daw po, sabi either i-rebook lang daw po
02:40.0
Or ilalagay namin sa travel fund
02:43.3
Kaninong travel fund yung mapupunta yun?
02:47.6
Ang sabi po, in-offer kami, yun lang po, yung March 20 nga daw po na flight
02:52.0
Tinanong po namin kung may nag-book na po
02:54.0
Ang sabi, wala pa daw kasi kaka-open pa lang
02:56.1
Bakit hindi lang sa uli yung pera ninyo?
02:58.5
Kaya hindi lang natuloy?
02:59.0
Yun nga po, hindi lang natuloy?
02:59.0
Sino nakausap niya? Manager?
03:01.2
Ang nakausap po namin yung travel agent po namin
03:05.1
Tinubukan ng bitang kausapin ng Royal Kites
03:07.9
Para hingin ang kalampanig
03:09.1
Ayon sa Royal Kites, nag-offer sila ng travel funds
03:13.3
Na magagamit daw kapag mag-book ulit
03:15.8
Eh, teka muna, ano yun? Deposit?
03:17.5
Bigyan naman niya ng interest
03:19.2
Kasi pinatutulog niyo, ginagamit niyo yung pera
03:22.7
Abay, mga dorobo kayo, ano?
03:24.3
Kala niyo, makakarotsot kayo?
03:25.8
Hindi raw pwedeng ang request na i-refund
03:28.3
We have offered a travel fund for these individuals
03:32.0
Travels to your client
03:33.4
Which they can use in the future
03:35.2
These individuals
03:36.0
Sunduting kong nalang-alang ninyo
03:37.8
Bagiging Jan Week ako rito eh
03:39.6
Pencil ako, ito eh, ball pin eh
03:41.6
Niloko nyo kami eh
03:43.0
As per terms and condition also indicated in the waiver
03:46.1
Anong kalokohan to?
03:47.6
We can only do travel fund, re-fund
03:49.7
When there is a cancellation of tours and flight
03:51.9
May we ask for their email address po
03:54.1
So we can send the signed terms
03:55.6
Niloloko nyo kami, ano?
03:56.9
O, tawagan muna natin
03:58.3
Dito si Mitch Pardo
03:59.7
Chief ng BPLO Pasay
04:01.6
May seho nga ito kayong kliyente
04:03.5
Ng Royal Kites Travel
04:05.1
At nagkakaproblema rito
04:07.5
Na-dissolve daw yung flights and travel
04:10.2
For whatever reason
04:11.9
Ito po ba yung may lisensya po
04:13.9
Itong Royal Kites Travel and Tours?
04:16.3
What we have issued to Royal Kites
04:19.1
Is just a temporary permit
04:21.2
Because we have learned that
04:23.2
Their BOT has been cancelled
04:26.6
According to them
04:28.0
They applied for an appeal
04:30.7
And so that's why
04:31.7
We are still waiting for the reply
04:35.2
And update from the DOT
04:37.0
Kung granted pa yung kanilang appeal
04:39.8
Wala po silang DOT permit
04:41.5
Which has been cancelled
04:43.2
May problema po sila
04:44.5
For the time being
04:45.3
Pagdating sa mga tours
04:48.3
Lumalabas po ma'am
04:49.5
Na wala po silang permit sa DOT
04:51.6
Department of Tourism
04:54.2
I-cancel din ang kanilang business permit muna
04:57.4
All requirements has been met
04:58.7
Because alam ko po ma'am
04:59.9
Pagdating po sa mga business permit
05:03.7
You must be in good standing
05:05.2
With the community and your client
05:06.6
Before a permit could be given to you
05:10.1
Eh baka magkakaroon po sila ng pinsala
05:12.4
Or na magagawa po sa kliyente
05:14.8
At nakakasakit po sila dyan ma'am
05:17.2
Pero para sa aking pagkaalam
05:19.0
Ang permit po'y hindi karapatan
05:21.6
Ito po'y prebilehiyo
05:23.4
Na ginagaling gampanan mo
05:24.8
Pananagutan at responsibilidad
05:26.8
Katumbasan po po siya na
05:27.4
Tapos ng permit na ibinibigay
05:29.8
Yes, I understand that sir
05:32.4
Actually, when that time that this
05:36.5
Yung kanilang manager I think
05:39.2
In staff nila sir
05:40.5
Visited my office
05:41.9
Actually, they were in good faith
05:44.8
I was surprised na
05:46.0
Hindi pa pala nila po yung nagawa
05:47.9
Yung kanilang agreement
05:51.5
Dalawang uri ng tao
05:52.8
Yung tapat at doble kara
05:54.7
Ito po'y doble kara eh
05:57.7
Pero pagdating sa mga kliyante
05:59.0
Bastos at sinungaling
06:00.6
Ang taong sinungaling
06:02.3
At ang taong mandaraya
06:04.3
Nananakaw na po yung kanilang pera
06:06.5
Ayaw pang isa uli
06:07.9
Wala namang servisyong yung nagugul
06:10.2
Parang deposit sa kanila
06:12.4
Dapat maglagay po sila ng interest
06:14.2
Parang pinahihiram sila ng pera
06:16.1
Na hindi naman sila transparent
06:17.4
They're not a bank
06:18.2
They're not anything to
06:19.7
Parang magde-deposit
06:21.2
Or an investment bank
06:22.8
Ito po'y hard-earned money
06:24.2
Parang gusto lang po ng mag-travel
06:27.2
Niluloko po tayo rito
06:28.4
Kung nakikinig man po yung travel kites
06:30.2
Ito yung Royal Kites Travel and Tours
06:32.4
Dapat po pinapatawag ninyo yan
06:34.0
Tapos ipagharap po rito
06:35.3
Sa mga nagre-reklamo
06:37.5
If I were just you
06:38.5
You can summon them
06:39.9
And we'd love to listen to them
06:43.6
Who are you to tell us
06:45.8
And then trying to make us a messenger
06:49.7
Instead of this client of ours
06:51.6
Wala akong respeto
06:52.8
Bastos pagdating sa kanilang negosyo
06:55.8
Sa mga taong kapareho po nito
06:57.5
I'm sorry po ma'am
06:58.3
May mabait po sa inyo
06:59.8
Pero ako naman po
07:00.6
Pro-victim po ako
07:02.3
Nag-imbestiga po kami ma'am
07:03.5
Parang ayaw po nila
07:06.0
Ano pong gagawin natin ma'am?
07:07.9
That is really noted sir
07:09.8
I will attend to this
07:12.8
And I would like to thank you
07:14.1
And your program sir
07:18.3
I wish you will not be able to notice
07:20.3
That they're happening sir
07:22.2
Because the last time
07:23.4
That we talked to them
07:24.4
That's what they told us
07:27.4
Mabait daw po sila sa inyo ma'am
07:29.1
Pero pagdating po rito
07:30.2
Hindi pinagkakausap
07:31.2
Pagkataas masyadong demanding pa
07:32.9
Ma'am bahala na po kayo ma'am
07:34.5
Tulungan na lang po natin ma'am
07:36.2
Thank you po ma'am
07:37.2
Thank you so much
07:38.7
Makakatulong po kayo
07:41.0
Kausapin naman natin
07:43.5
Ng Philippine Travel Agencies Association
07:47.6
Pagdating po sa mga
07:48.9
Philippine Travel Agencies Association
07:51.6
Ang nakakaalam po dyan
07:55.2
Na sinubukan na po
07:56.3
Lalo na kapag ito'y
08:02.0
Mas magandang kausapin
08:07.6
Umaga po sa inyo ma'am
08:09.4
Magandang umaga po
08:16.9
Ma'am kami po ilalapit sa inyo
08:19.4
Philippine Travel and Tours
08:22.8
Ng Philippine Travel
08:24.0
Agencies Association
08:28.5
Professional Association
08:35.2
But we can try to
08:49.7
Between the two parties
08:51.8
Kung mag-uusap lang ho
08:57.2
There are also other things
08:58.6
That we have to consider
08:60.0
Kasi I don't really know
09:02.1
About the entire story
09:09.9
There are times ho
09:11.0
Kung magka-cancel
09:14.4
Ang airline mismo
09:17.8
Weather condition
09:26.0
Na pwede nyo pong
09:28.0
Si Lei at si Maria
09:29.6
Makakasagot na lang
09:31.2
Kayo na magtanong
09:31.9
Nagpunta po kami doon
09:34.7
Para makipag-usap sana
09:36.4
Magre-request po kami
09:40.3
Yung flight namin
09:43.1
Ang katwiran po nila
10:00.0
Ang nire-request lang po namin
10:01.2
Baka pwede naman po namin
10:05.8
Hindi na po kami tutuloy
10:08.4
Kung hindi pa po mapuno yung
10:10.7
Yung booking na yun
10:12.4
Kailan pa po kami makakaalis
10:14.6
You re-book to another destination
10:19.5
At mag-re-evaluate ho
10:21.2
Kayo ng situation
10:23.3
Na gusto nyo ho talagang
10:26.6
Naging mas konti na ho kayo
10:29.3
Mangkano ho yung magiging
10:36.4
To solve the problem
10:38.9
Kailangan lang ho
10:40.0
Open ho kayong dalawa
10:43.5
I think that is the best way
10:57.2
Not very aggressive
11:00.3
So yun ho lang yung mga
11:04.1
Wala po ako makitang
11:06.4
And interpersonal relationship
11:08.1
Ng sinasabing agent
11:09.8
To make sure that
11:11.0
They're taking care of the customer
11:12.3
That's what we call
11:15.9
Parang nilabag po yun
11:19.8
Travel and tourist po to
11:22.3
At saka isa po ma'am
11:24.4
Ang permit nila ng DOT
11:27.4
Ano pong ibig sabihin noon
11:28.7
Kaya nalilito rin
11:29.8
Nangako naman daw sa
11:31.7
Local government ng Pasay
11:37.4
You're not really in good terms
11:40.0
As far as the requirement is concerned
11:41.7
Now you're having a problem
11:44.7
Double trouble na po yan
11:47.6
Local government sa City Hall
11:50.4
Ang ganda ng pakikiusap
11:52.3
Eh dito po sa parting to
11:53.8
I dadalhin po namin to
11:56.3
At itingnan po nila
11:57.3
Ang gusto lang po nito
12:01.6
At nakikiusap naman
12:05.5
Pagdating sa DILG
12:07.1
Pagdating doon sa
12:08.6
Binolabola lang nila
12:10.0
So hindi pa po na
12:12.7
And then some legal actions
12:14.1
Na kinakailangan gawin
12:16.8
Sa mga customer mismo
12:19.8
Sa kanilang customer
12:21.4
Dapat po kamtan yung
12:22.7
Sinasabing tiwala
12:25.4
Para repeat business
12:27.3
Government agency na po
12:30.3
Kinancel na po sila
12:31.8
Importante po yung
12:34.4
Baka nagkakamali po sila
12:36.4
So baka hindi na sila
12:37.4
Magbibigyan ng permit
12:43.9
Department of Justice
12:46.3
Kaming nagpapasalamat po
12:47.9
Baka matulungan nyo lang po
12:49.0
Tawagan nyo lang po
12:50.4
Yung sinasabing kumpanya
12:54.7
PPAA will always be here
12:56.9
To support and help
12:58.9
And the tourism industry
13:03.3
Well ganito na lang
13:07.8
Mahambalus mga yan
13:10.5
Talagang Saranggola lang kayo
13:13.7
Sinasaranggolahin
13:14.6
Saranggolahin ko rin kayo
13:17.3
Nasa bitag na kayo
13:19.5
Watchless na kanin bitag
13:24.7
Cancellado sa DOT
13:27.8
Sa Local Government
13:29.3
Akala nyo maluloko nyo kami ha
13:32.6
At meron pang DOJ
13:34.9
Department of Justice
13:43.6
Usap tayo sa baba
13:44.3
Kung anong plano natin
13:46.4
Ang isang pampagsangsubungan
13:54.5
Marami marami po'y salamat
13:57.0
Dahil na-resolve po yung aming problema
14:00.8
Marami marami salamat po
14:02.3
Nai-refund na po siya
14:05.7
Nakai-schedule po kami
14:08.0
Paalis po kami ngayong March
14:10.2
Ang dahilan po talaga
14:11.4
Nang pagpunta namin sa Bali
14:12.6
Ay para i-celebrate po namin
14:14.7
Ang 75th birthday ni Tita Mery
14:18.0
Marami salamat po din
14:19.4
Kay Mayor Emi Calixo
14:21.8
Maraming maraming salamat po
14:23.4
Sa mabilisang pagtugon
14:25.2
Sa aming problema
